Support Services

Image IT Group has been providing cost effective Support Services to SMEs and the Educational Sector for over 20 years.

Our Support philosophy is to work with clients to determine the level and type of Support Service required taking into account client’s in-house technical expertise, current IT setup, future plans, and budget.

All Support Services are delivered against a service level agreement (SLA), which is agreed with and signed-off by customers before service commencement.

Since 1988, Image IT Group has grown to be the largest and most efficient provider of IT Solutions & Support Services in the North East.

Drawing on years of customer oriented experience we provide our customers with complete IT solutions and flexible on-going Support Services that enables clients determine the optimal level of support needed for their business.

 

Support Services Infrastructure

In 2005, Image IT Group invested in a “Technical Helpdesk” and implemented two leading technology products that allow us meet and exceed our service level agreements (SLA).

GFI allows our engineers to monitor and proactively manage workstations and servers for our client base. Autotask is an advanced Helpdesk Service that enables us to deliver a superior quality service than our competitors.

Tailored Support Services

Image IT Group’s Tailored Support Services allow SMEs, Schools, and Educational Centres choose the type & level of Support required for their individual needs.

Each individual company and school places varying emphasis on what is important to them and, because budgets are tight, they need to prioritise which Support Services best suit their requirements.

Talk to us today about what type and level of Support you require!